Spain Universal service and regulatory accounting

Universal Service includes the set of services that are guaranteed to be provided for all end users, regardless of their geographic location, with a specific quality and at an affordable price. The various services included are:

• The right to connect to the public telephone network from a fixed location that allows functional access to the Internet and to the telephone service available to the public;
• the right to have guides and query services available for subscribers;
• public payphones;
• special rates and conditions for users with disabilities and specific needs;
• ree phone calls to emergency services; and
• the phone number query service for subscriber numbers (11818). Availability of these 11818 services ended on 1 January 2012, since the query numbers (118) would then be offered on a competitive basis and maintaining them was no longer necessary as part of the universal service.