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Title: Increasing Water Supply to Customers through a Performance-Based Contract for NRW Reduction

Language: English

Type: Document

Nature: Case Study

Published: January 1, 2018

Region: South Asia

Country: Vietnam

Sector: Water and Sanitation

Keywords: Knowledge Lab, Water

Document(s):

Document Summary:

Summary and case study for a service contract for non-revenue water reduction in Ho Chi Minh City, Vietnam.

Document Details:

In 2005, Ho Chi Minh City (HCMC) did not have enough water supply to meet demand from its 6 million inhabitants. Less than half the city was connected to the network. More than 40 percent of water produced was lost as leakage. Supply was intermittent.

To increase supply to customers, a contractor was competitively procured to enter a performance-based contract (PBC) for non-revenue water (NRW) reduction, with a focus on leakage reduction. By the end of the contract 122MLD (million liters per day) of water had been saved, improving reliability of supply and allowing new customers to be connected.

Updated: April 12, 2022