iShopChangi’s pivot to the non-traveller market also saw the evolution and expansion of its range of products.

Tax and duty-free items such as wines and spirits are perennial favourites among travelling shoppers. With iShopChangi now offering non-travellers these products at over 40% off regular prices all year round, this product category has been a hit among local consumers. In addition, with Covid-19 restrictions on F&B operational hours, more people have been enjoying liquor from the comfort of home. iShopChangi has since seen a seven-fold growth in alcohol sales.

It first began with the need to expand the capacity of Changi Airport’s Terminal 1 as well as its open-air carpark. This led to a strategic vision with the conception of Jewel as a gem of a destination, to augment Changi Airport’s position as a leading air hub globally and boost its appeal as a stopover destination for travellers.

Changi Airport Group (Singapore) Pte Ltd (CAG) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport (IATA: SIN, ICAO: WSSS) followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport (IATA: XSP, ICAO: WSSL) and through its subsidiary Changi Airports International, invests in and manages airports around the world.

The key performance highlights of the airport industry before the COVID-19 crisis are as follows:

Key improvements captured in the revised agreement include:

• Revenue Transparency
• Clear Commercial Basis
• Investment Plan
• Operating Requirements
• Regulated Charges
• Taxation
• Monitoring and Reporting
• Capacity Building Training

The project will use a PPP scheme where the private sector will design, build, finance, operate, and maintain the airport facilities. A new international passenger terminal, the extension of the main runway, and other infrastructure enhancements will help the airport meet forecast air services growth up to 2040. The concession period and other parameters will be determined based on the feasibility study.

Under the 20-year design-build-finance-operate-transfer agreement  the private partner agrees to build a new terminal building, air-traffic control facilities, and a new apron and associated facilities.