Title: Water Watch Groups - Involving consumers in monitoring water supply and sanitation services in Zambia

Languages: English

Type: Document

Region: Sub-Saharan Africa

Country: Global / Non-Specific

Sectors: Water and Sanitation

Keywords: Monitoring


Document Details:

Water Watch Groups (WWG) are volunteer consumer groups formed to address complaints against service providers, and the Zambia’s National Water and Sanitation Council have given WWG authority to proceed towards that end. Among WWG’s functions are:

  1. to represent the interests of consumers in the WSS Sector;
  2. follow up unresolved consumer complaints;
  3. improve communication between consumers and providers; and
  4. arbitrate in conflicts between consumers and service providers.

Updated: March 28, 2021